Leadership Development Programmes
QUALIFICATIONS

NC: Generic Management

SAQA ID number: ID 59201
NQF Level: 5
RPL Option: YES
Articulation Options: NO

FETC: Administration Management

SAQA ID number: ID 57712
NQF Level: 4
RPL Option: YES
Articulation Options: ID 59201: Generic Management

ND_orangeNC: Contact Centre Management

SAQA ID number: ID 21792
NQF Level: 5
RPL Option: YES
Articulation Options: NO

FETC: Wholesale & Retail Management

SAQA ID number: ID 57712
NQF Level: 3
RPL Option: YES
Articulation Options: NC: Generic Management

FETC: General Management

SAQA ID number: 57712
NQF Level: 4
RPL Option: YES
Articulation Options: ID 59201: Generic Management

NC: Management

SAQA ID number: ID 83946
NQF Level: 3
RPL Option: YES
Articulation Options: ID 57712 LP 58344: Administration Management, ID 57712 LP 74630: General Management

FETC: Contact Centre Operations

SAQA ID number: 71489
NQF Level: 4
RPL Option: YES
Articulation Options: ID 21792: Contact Centre Management

LEARNING PROGRAMMES

Planning as a management function

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 57712 LP 58344: Administration Management, ID 57712 LP 74630: General Management

Leading as a management function

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 57712 LP 58344: Administration Management, ID 57712 LP 74630: General Management

Customer Experience Management

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71489: Contact Centre Operations

Service Level Management

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71489: Contact Centre Operations

Leading and motivating for success

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
N/A

Organising as a management function

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 57712 LP 58344: Administration Management, ID 57712 LP 74630: General Management

Controlling as a management function

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 57712 LP 58344: Administration Management, ID 57712 LP 74630: General Management

Managing Contact Centre Sales

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71489: Contact Centre Operations

Coaching and Performance Management

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71489: Contact Centre Operations

WORKSHOPS

Conflict Management

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
N/A

Leading through change

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
N/A

Leading the multi-generational workplace

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
N/A

Coaching Skills

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
LP: Coaching and Performance Management

Performance Management

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
LP: Coaching and performance Management

Team Development

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
N/A