NC: Generic Management
OVERALL OUTCOME

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen.

TARGET AUDIENCE

The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The learners will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.

QUALIFICATION ALIGNMENT

National Certificate: Generic Management (SAQA ID 59501 against 58344) Level 5 – 160 credits

LEARNING OUTCOMES

The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.
ARTICULATION OPTIONS

This qualification will enable the qualifying candidate to progress to learning for other national management diplomas at a NQF Level 6 and national first degrees in management at a NQF Level 7.

ACCESS CRITERIA AND LEARNING ASSUMED TO BE IN PLACE
  • Communication (both verbal and written) at NQF Level 4
  • Mathematical Literacy at NQF Level 4
CURRICULUM AND UNIT STANDARD ALIGNMENT

EXIT LEVEL OUTCOME 1:

Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit (35 credits)

  • US 252032: Develop, implement and evaluate an operational plan
  • US 252029: Lead people development and talent management
  • US 252041: Promote a learning culture in an organisation
  • US 252022: Develop, implement and evaluate a project plan
  • US 252026: Apply a systems approach to decision making

EXIT LEVEL OUTCOME 2:

Monitor and measure performance and apply continuous or innovative improvement interventions in the unit (43 credits)

  • US 12140: Recruit and select candidates to fill defined positions
  • US 252035: Select and coach first line managers
  • US 252025: Monitor, assess and manage risk
  • US 252024: Evaluate current practices against best practice
  • US 252036: Apply mathematical analysis to economic and financial information
  • US 252040: Manage the finances of a unit

EXIT LEVEL OUTCOME 3:

Lead and manage a team of first line managers to enhance individual, team and unit effectiveness ( 42 credits)

  • US 252035: Select and coach first line managers
  • US 252044: Apply the principles of knowledge management
  • US 252031: Apply the principles and concepts of emotional intelligence to the management of self and others
  • US 117853: Conduct negotiations to deal with conflict situations
  • US 114226: Interpret and manage conflicts within the workplace
  • US 120300: Analyse leadership and related theories in a work context

EXIT LEVEL OUTCOME 4:

Build relationships with superiors and stakeholders and enhance the development of teams and team members (40 credits)

  • US 252021: Formulate recommendations for a change process
  • US 252027: Devise and apply strategies to establish and maintain workplace relationships
  • US 252037: Build teams to achieve goals and objectives
  • US 252043: Manage a diverse work force to add value
  • US 252020: Create and manage an environment that promotes innovation
  • US 12433: Use communication techniques effectively
DURATION

6-12 months

LEARNING METHODOLOGY

No training will take place as this is a RPL programme. The assessment component will consist of assessment briefing sessions, one-on-one coaching and learners support sessions as well as feedback and remediation sessions.

LEARNING RESOURCES

Resource  Guide and Assessment Pack.

RPL OPTION

This qualification can only be achieved in whole or in part through recognition of prior learning.

LICENSING AND ACCREDITATION

Omni HR Consulting (Pty) Ltd. is a private college accredited with the ETDP SETA.