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performing in a contact centre
DO YOU WANT TO STAND OUT AS AN EXPERT BY UNDERSTANDING HOW BEST PRACTICES, PROCEDURES, TIMEFRAMES AND COMMUNICATION SYSTEMS CAN BE USED FOR HIGH PERFORMANCE IN A CONTACT CENTRE?
Exceed Expectations
Performing in a Contact Centre
Understand performance standards and how to meet and exceed them with this comprehensive course that will enable you to:
- Comply with all industry specific security and confidentiality requirements
- Explore technology used within a Contact Centre
- Respond to inbound customer enquiries
- Confidently engage with outbound customers
- Understand the role of efficiency in meeting and exceeding performance targets
Do you want to stand out among the crowd of
call centre agents?
Not sure? Then answer these questions and decide for yourself.
If you answered yes
to any or all of the above questions,
then this is the course for you?
To enhance your provision of entry level service within the contact centre industry.
What you will learn
To enhance your provision of entry level service within the contact centre industry.
WE WILL ENABLE YOU TO:
Identify customer needs in a Contact Centre
Provide information to customers
Identify the customer's problem
Commit to solving the customer complaint
Today's Learners become Tomorrow's Leaders
Let us help you get there