Personal Development Programmes
LEARNING PROGRAMMES

Relationship Selling Skills

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
N/A
Articulation Options: 
N/A

Time Wise

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option: 
YES
Articulation Options:
N/A

Retail Readiness

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
N/A

WORKSHOPS

Conflict Handling

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
LP: Living the contact centre culture and Team Intelligence

Effective Business Writing

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
LP: Communication Intelligence

PDP_21Handling Change

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
LP: Customer Experience Management

Negotiation Skills

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
LPs: Business Conduct Intelligence and Debt Collection Intelligence

Problem Solving and Decision making

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
LPs: Operating in a contact centred and Leading as a management function

Service Excellence

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
LPs: Communication Intelligence and Serving in a contact centre

PDP_20Assertiveness

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
LPs: Living the contact centre culture and Communication Intelligence

Diversity Conversations

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
N/A

Emotional Intelligence

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
N/A

Interpersonal Skills

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: LPs:
LP: Living the contact centre culture

MoneyWise

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
N/A

PDP_26Stress Management

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
N/A

Presentation Skills

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options: 
N/A