Our Services
As we believe that by developing the individual you develop the organisation as a whole. Our services and training and development solutions are designed to be customisable, relevant and industry related so that your strategic skills development initiative needs are met and often exceeded.
Through innovative and specialised strategies we offer you a variety of internal and external
Through industry experience, innovation and client-based customisation we offer various training and
Our in house partnership with Innov8 Hub now allows us to help you bring your innovative ideas to
DNA gift alignment is a very special service that teaches both the business and their employees how
We offer a variety of standard, customised and specialised HR solutions to fit your business’s needs.
Our Products
Solutions within each of these segments may be required to meet an immediate need or form part of a strategic plan for skills development within the business, therefore we are able to offer:
Education, Training & Development Programmes
This qualification addresses general competencies for ETD practitioners to be able to design learning content facilitate, conduct assessment and moderation, coach learners and provide
This qualification addresses general competencies for ETD practitioners to be able to prepare needs analysis, facilitate, conduct assessment and moderation and coach learners within the context of a
This learning programme will equip you with the necessary knowledge and skills to conduct outcomes-based assessments.
This learning programme will assist individuals who are required to design and develop consistent, credible, reliable, fair and unbiased assessments of learning outcomes. This unit standard can
This learning programme will equip mentors and coaches to become familiar with the foundational knowledge and skills required to coach learners to gather evidence and build
This learning programme will equip ETD practitioners with the necessary knowledge and skills to design and develop unit standard based learning programmes.
This learning programme will equip you to quality assure assessment decisions, provide feedback to assessors and review assessment practice within the context of moderation.
This Learning Programme will provide facilitators with both the knowledge and skills to successfully facilitate a group of learners.
This learning programme will equip education, training and development practitioners with the necessary knowledge and skills to operate as a Skills Development Facilitator at an administrator,
Administration and Business Management Programmes
A person acquiring this qualification will be able to manage first line managers in an organisational entity First line managers may include team leaders, supervisors, junior managers, section heads
This learning programme will enable you to demonstrate knowledge and skill in the management function of planning to achieve defined objectives.
This learning programme will enable you to demonstrate knowledge and skill in the management function of organising to achieve plans and outcomes set.
This learning programme will enable you to demonstrate understanding and skill in the management function of leading a team to cooperatively achieve set out objectives.
This learning programme will enable you to demonstrate understanding and skill in the management function of controlling resources and monitoring performance to ensure compliance
The qualification is intended to empower you to acquire knowledge, skills, attitudes and values required to operate confidently as a junior manager in the South African community and to
With this qualification you will be able to fufill all the essential administrative requirements within an organisation or business
The qualification will equip you with the skills, knowledge and values to contribute towards the wise and effective use and management of our natural resources and ecological systems.
Leadership Development Programmes
A person acquiring this qualification will be able to manage first line managers in an organisational entity First line managers may include team leaders, supervisors, junior managers, section heads
Upon achieving this qualification, you will be able to develop plans to achieve defined objectives. Organise resources in accordance with the developed plan and monitor performance to
This learning programme will enable you to demonstrate knowledge and skill in the management function of planning to achieve defined objectives.
This learning programme will enable you to demonstrate knowledge and skill in the management function of organising to achieve plans and outcomes set.
This learning programme will enable you to demonstrate understanding and skill in the management function of leading a team to cooperatively achieve set out objectives.
This learning programme will enable you to demonstrate understanding and skill in the management function of controlling resources and monitoring performance to ensure
The qualification is intended to empower you to acquire knowledge, skills, attitudes and values required to operate confidently as a junior manager in the South African community and to respond
Contact Centre Development Programmes
This qualification is structured in such a way that it exposes you to a set of core competencies that enable you to have a broad understanding of contact centre operations and supervision.
Customers today are more knowledgeable and more demanding than ever; only extraordinary service gets noticed and remembered. The key for customer service is to focus on areas that really matter
The overall outcome of this learning programme is to enable you to manage the implementation and development of sales skills in the contact centre environment
Service Level Management has a large impact on service quality and is an important KPI that measures a call centre’s degree of accessibility to their customers.Thus, this programme will enable you
Enabling you to coach towards high performance is the main focus of this learning programme. To achieve this, however, coaching and performance management tools will be key the areas of focus.
This qualification introduces you to the Contact Centre and Business Process Outsourcing operations. It will equip you with the underpinning knowledge and skills to be able to handle both
The primary aim of this programme is to enable you to understand self and team to enhance team collaboration.
The primary aim of this programme is to develop your communication skills, for incoming and outgoing customer communication, so that they meet both the organisation specific and
To enable you to collect and record data and information to handle complaints, queries and requests from customers.
This programme enables you to recover debt in an ethical and efficient manner.
To enable you to conduct yourself in a professional and effective manner.
This qualification is intended to enhance your provision of entry level service within the Contact Centre Industry. It also serves as the entry qualification into Contact Centre Operations
To enhance your provision of entry level service within the contact centre industry.
To enhance your provision of entry level service within the contact centre industry.
To enhance your provision of entry level service within the contact centre industry.
To enhance your provision of entry level service within the contact centre industry.
Wholesale, Retail & Management Programmes
Upon achieving this qualification, you will be able to develop plans to achieve defined objectives. Organise resources in accordance with the developed plan and monitor
This learning programme will enable you to demonstrate knowledge and skill in the management function of planning to achieve defined objectives.
This learning programme will enable you to demonstrate knowledge and skill in the management function of organising to achieve plans and outcomes set.
This learning programme will enable you to demonstrate understanding and skill in the management function of leading a team to cooperatively achieve set out objectives.
This learning programme will enable you to demonstrate understanding and skill in the management function of controlling resources and monitoring performance to ensure
Hero Academy Programmes
The MBA program develops Superheroes for our industry. The programme is divided into four phases. Each phase deals with changing the DNA of the human to that of Superheroes. This change is
The DNA Gifts reveals the dominant thought currents within an individual. Knowing the strength and the dominant thought process in your life empowers you to become more effective. The 2-day
Other
Personal Development Workshops
About Us
Omni HR Consulting provides business and people development solutions through training and consulting services.
What We Do
Our primary focus is to provide our customers innovative, relevant and industry related training and development solutions to meet their skills development needs.
From the Managing Director
Omni was founded in 2009 with a clear directive to provide business and people solutions by means of various training and consulting services.
CSR
The “heart” of our business is to make a difference in the communities which we serve. Thus, Corporate Social Responsibility forms part of our transformation agenda.
Our Clients
Omni not only adopts a project management approach when engaging with our customers, but one that is collaborative! We have developed a Collaborative Engagement Model to ensure value-added engagement with our customers.
Contact Us
OMNI Head-Office
1st Floor
nolands house
river park
liesbeek parkway
mowbray, Cape Town
7700
Tel (021) 685 9160
OMNI Matador Centre
7th Floor
Matador Centre
62 Strand Street
Cape Town
8000
Tel (021) 418 1831
OMNI Somerset West
Unit 4
The Courtyard
Gants Centre
Gerber Boulevard
Somerset West/Strand
7140
Tel (021) 854 5733
omni pretoria
1st Floor
Sancardia
c/o steve biko & Stanza Bopape
Arcadia
Pretoria
0083
Tel (012) 321 0941
OMNI Johannesburg
3rd – 4th Floor
Metropolitan Building
108 Fox Street
Johannesburg
2107
Tel (011) 492 1291