HR Masterclass 2019
Alison Boruchowitz discusses: “ACORN – a leadership approach in the 4th Industrial Revolution. This creative approach considers the key competencies that we need to develop to ensure a smooth transition into the 4th Industrial Revolution. The approach is not about artificial intelligence, big data, cyberspace or robots. We discuss people, the “human” in HR, and the considerations for influencing and changing mindsets, through a practical approach to leading our workforce into 2030.”
As leaders and HR professionals facilitating that change, it is imperative to adjust our leadership approach as our workplace, workspace and workforce, changes.
The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held in Johannesburg (2018)
The aim of the summit to develop quality assurance approaches to optimize customer service, experience and satisfaction through multichannel contact centres.