Conference: Knowledge Resources – Call Centre Seminar
The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held on the 15 February 2018 in Johannesburg. As industry experts to the contact centre environment from a training and skills development perspective, we opted to discuss the development of Artificial Intelligence and our research relating to the skills requirements of the future workforce.
Presentation conducted by Lize Moldenhauer
As leaders and HR professionals facilitating that change, it is imperative to adjust our leadership approach as our workplace, workspace and workforce, changes.
The aim of the summit to develop quality assurance approaches to optimize customer service, experience and satisfaction through multichannel contact centres.
Bringing together industry, business/government, transformation experts and past Top Empowerment winners to share insights, challenges and …