Contact Centre Development Programmes | Omni HR Consulting

Contact Centre Development Programmes

Contact Centre Development Programmes make provision for accredited, Recognition of Prior Learning and workshop based options scoping from work readiness to senior management and executive consulting. Our wide variety of offerings address the skills development needs of contact centre agents including specialisations of sales, service, debt collections and campaigning to name a few. Developing team leaders and supervisors with leadership and management skills, expanding to specialised roles of Quality Assurance and Workforce Management. Omni’s business development consulting provides for engagement to address multiple people, business and skills development needs.  

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ND: Contact Centre Management

Embark on a journey of transformation and learn to navigate the dynamism of the Contact Centre Industry by leading your Contact Centre Operation into the future, despite Artificial Intelligence.

FETC: Contact Centre

The essential training needed to help you meet and exceed your organisations objectives through high performance.

call-center lady
LP: Customer Experience Management

Get the tools and techniques you need to improve your customers’ experiences and benefit from loyal customers and greater revenue.

LP: Managing Contact Centre Sales

Be empowered with sales techniques to achieve your sales targets efficiently, by successfully co-ordinating people and resources.

LP: Service Level Management

Empower yourself with the knowledge and skills that will drive your organisation to comply with service levels as set out in the contact centre industry.

A lady assessing
LP: Coaching and Performance Management

Proper performance management and coaching processes can improve agents performance and retention.

NC: Contact Centre & Business Process Outsourcing

Optimise your performance and efficiency by equipping yourself with the underpinning knowledge and skills to handle both inbound and outbound interactions.

LP: Team Intelligence

Learn the knowledge and skills to help you interact with others on your team and realise that together, as a team you can accomplish what you on your own cannot.

LP: Communication Intelligence

Develop communication skills and techniques that will benefit you in all aspects of your life and become enabled to form valuable and professional relationships in the workplace.

LP: Processing Intelligence

Optimise your efficiency when handling queries and requests from customers by getting the essential skills and knowledge you need.

LP: Debt Collection Intelligence

Empower yourself with the legislative knowledge and interpersonal skills to be effective in a credit management environment.

Business people in a meeting
LP: Business Conduct Intelligence

Become a valuable contributor to building the brand of your organisation by applying ethical conduct in the work place and having effective negotiation skills.

NC: Contact Centre Support

Get all the fundamental knowledge, skills and tools you need to thrive in a high-paced contact centre environment.

LP: Living the Contact Centre Culture

Empower yourself with the knowledge and skills that enables you to communicate and build relationships to support your contact centre principles, values and concepts.

LP: Operating in a Contact Centre

A comprehensive programme providing the knowledge and skills to function as a high performing operator within a contact centre environment.

LP: Performing In a Contact Centre

The essential training you need to understand performance standards and how to meet and exceed them.

LP: Serving a Contact Centre

Get the tools and techniques to help your organisation build a solid base of loyal customers and boost your personal and business brand.

“Don’t let it be too late too soon…”



I really had a great time in these 4 weeks. I learnt a lot of information and knowledge in a short period of time

Sithembile Dantile

NC: Contact Centre & Business Process Outsourcing Learner


I have learnt a lot; the training was fun& exciting. Got the opportunity to get to know my team better, Thank you !!

Cleo Taymor Williams
LP: Coaching and Performance Management Learner


Thank you so much Omni for the best facilitator and the environment met my expectations

Kim Swartz
NC: Contact Centre & Business Process Outsourcing Learner