Contact Centre Development

Contact Centre Development Programmes make provision for accredited, Recognition of Prior Learning and workshop based options scoping from work readiness to senior management and executive consulting. Our wide variety of offerings address the skills development needs of contact centre agents including specialisations of sales, service, debt collections and campaigning to name a few. Developing team leaders and supervisors with leadership and management skills, expanding to specialised roles of Quality Assurance and Workforce Management. Omni’s business development consulting provides for engagement to address multiple people, business and skills development needs.