Workshops

These workshop based solutions are for individuals looking for personal development without the requirements of formal learning aligned to assessments and the awarding of credits. We have a large scope of solutions to address sector specific needs, leadership and management development, and soft skills for any individual looking for the opportunity for growth. Any of our accredited solutions can also be offered as workshops without the formal learning requirements. Should you not find exactly what you are looking for, we encourage you to please make contact with us.

Purpose-driven
Development

Business Finance for Non-Financial Managers

Manage your small business successfully with these finance basics, enabling you to make better business...

W: MoneyWise

Make wise money decisions by equipping yourself with the necessary financial knowledge and planning...

Leading Through Change

The world of work is constantly shifting, making it difficult for leaders and their teams to keep abreast...

Workforce Management

Workforce Management is a core function in managing contact centre capacity encompassing all the activities...

Quality Management in Contact Centres

Quality assurance provides tools that guarantee each ‘moment of truth’ delivers exactly what the customer...

W: Team Development

Motivate and Improve team performance by gaining a better understanding of the team dynamic and acquiring...

W: Time Wise

Improve your productivity by getting a grip on how you manage your time and identify time wasters and...

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Problem Solving and Decision Making

Use creative thinking to tackle complex problems and choose between possible solutions.

W: Stress Management

Identify and understand the key stressors in your life and learn how to manage them on an ongoing ba...

Presentation Skills

Practice makes perfect: Learn how to deliver professional presentations and manage your audience

Introduction to OBET

An introductory workshop to help individuals understand SAQA jargon aligned to the NQF landscape and...

Diversity Conversations

Create a more inclusive workplace by knowing how to have and manage the difficult conversations around...

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Integrating Quality and Performance Management in Contact Centres

Balance performance management with a focused approach and get the highest level of quality assured performance...

Debt Collection

Empower yourself with the legislative knowledge and interpersonal skills to be effective in a credit...

Negotiation Skills

Learn and practice how to plan, prepare and structure a successful negotiation in this hands-on work...

Manager helping call centre employee in the office

Call Calibration

Call Calibration is a tool which helps to guarantee each ‘moment of truth’ is experienced as promised....

Emotional Intelligence

Develop your ability to self-manage and improve your relationships with others.

Effective Business Writing

An intensive practical workshop that will teach you the value of well written workplace communicatio...

Conflict Management

Learn techniques to deal with and manage personal and organisational conflict effectively on this wo...

Assertiveness

Be an assertive communicator and develop your self-esteem with this interactive workshop.

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Workshops

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