LP
COMMUNICATION INTELLIGENCE
LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME
RECOMMENDED DURATION:
5 DAYS
TOTAL CREDITS:
31
Unit Standard:
5 Unit Standards
DO YOU WANT TO IMPROVE YOUR COMMUNICATION SKILLS AND BECOME MORE EFFECTIVE AND EFFICIENT IN THE WORKPLACE?
Optimum communication is key to success
Communication Intelligence
Become more effective and efficient in the workplace by adding the necessary communication techniques and skills that will enable you to:
- Communicate in a diverse work environment
- Communicate with your internal and external customers
- Process incoming and outgoing calls in a Contact Centre
Do you want to be able to influence a customer to do business with your organisation through your great communication skills?
Not sure? Then answer these questions and decide for yourself.
If you answered yes
to any one or more of these questions then Communication Intelligence is your gateway to optimum communication and success.
What you will learn
The primary aim of this programme is to develop your communication skills, for incoming and outgoing customer communication, so that they meet both the organisation specific and industry requirements with special emphasis on telephonic communication.
WE WILL ENABLE YOU TO:
Employ effective telephone etiquette
Answer and process incoming calls according to organisational standards
Process outgoing calls in accordance with organisational requirements
Demonstrate and apply knowledge of communication process theory
Today's Learners become Tomorrow's Leaders
Let us help you get there