LP: Managing Contact Centre Sales  | Omni HR Consulting
LP

Managing Contact Centre Sales 

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME

RECOMMEND DURATION:
5 DAYS

TOTAL CREDITS:
​18

​UNIT STANDARD:
2 UNIT STANDARDS​

​DO YOU WANT TO LEARN HOW YOUR ORGANISATION CAN HAVE A COMPETITIVE EDGE WITH HIGHLY SPECIALISED AGENTS, SKILLED TO SELL OVER THE PHONE?

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​Close the Deal

​Managing Contact Centre Sales

S​tart closing those deals and turning leads into sales by:

  • ​Identifying what a sales contact centre of excellence looks like
  • ​Knowing how to qualify leads
  • Applying effective questioning techniques to understand customer need
  • Determining and communicating product features, advantages and benefits
  • Cross-selling products in the Contact Centre
  • Closing sales in order to meet targets

​How successful aRE YOUR ​
sales techniques?​

Not sure? Then answer these questions and decide for yourself.

Slide 1
DOES YOUR INTRODUCTORY LINE GRAB YOUR PROSPECT’S ATTENTION?
Slide 2
DO YOU KNOW WHAT QUESTIONS TO ASK THAT WILL MAKE THE PROSPECT WANT TO DO BUSINESS WITH YOU IMMEDIATELY?
Slide 3
HAVE YOU PREPARED A SCRIPT THAT CAN EXPRESS WHAT YOU HAVE TO OFFER WITH ABSOLUTE CLARITY AND IMPACT?
Slide 4
DO YOU KNOW THE WINNING FORMULA FOR WRITING ONE THAT WORKS?
Slide 5
ARE YOU REACHING THE DECISION MAKER EASILY?
Slide 6
HOW PREPARED ARE YOU WITH YOUR ANSWERS TO EVERY OBJECTION THAT PRESENTS ITSELF?
Slide 7
ARE YOU ASKING FOR REFERRALS AFTER EVERY CALL AND DO YOU KNOW THE BEST WAY TO ASK?
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​Still Not sure?
​Did you answer no to any or all of these questions?
​If so, then Managing Contact Centre Sales is
the programme for you.

What you will learn

​The overall outcome of this learning programme is to enable you to manage the implementation of sales .

WE WILL ENABLE YOU TO:

​Determine and communicate product features, advantages and benefits.

​Describe physical specifications, features, advantages and benefits.

​Identify client types and needs

​Cross-sell products in a contact centre

​Get the Full Catalogue

Today's Learners become Tomorrow's Leaders

Let us help you get there

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