LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME
DID YOU KNOW THAT INCREASINGLY COMPLEX CUSTOMER ISSUES AND REQUESTS ARE LEADING TO HIGHER AVERAGE HANDLING TIMES ACROSS CONTACT CENTRES?
Meet and exceed your customers’ expectations
No matter how good you are at providing consistent and reliable customer service, some of your customers will, from time to time, expect more. Your job is to recognise that there is a problem and make sure that the appropriate person deals with it. So, remain calm whilst cooling down the customer to deal with their complaints with these basic skills:
- Establish and record customer complaints
- Determine resolutions of the complaint
- Escalate to the relevant authority within the organisation
- Initiate follow - up actions
- Collect, process and record customer information
- Provide customer satisfaction feedback
Are you a reliable and professional call centre agent who contributes to the organisation’s return on investment through dedicated customer service resolution?
Not sure? Then answer these questions and decide for yourself.
If you answered no
to any one or more of these questions
then Processing Intelligence is the programme that WILL help you meet and exceed
your customers’ expectations.
What you will learn
To enable you to collect and record data and information to handle complaints, queries and requests from customers.
WE WILL ENABLE YOU TO:
Establish and record customer’s complaints
Determine resolutions of the complaint
Communicate with stakeholders
Initiate follow-up actions
Today's Learners become Tomorrow's Leaders
Let us help you get there