LP: Service Level Management | Omni HR Consulting
​LP

​​Service level management

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​


RECOMMENDED DURATION:
​5 DAYS


TOTAL CREDITS:
​​​38


​Unit Standard:
​​5 Unit Standards

DO YOU WANT TO LEARN HOW TO USE YOUR ORGANISATIONS SERVICE LEVEL METRICS AS AN  INVALUABLE GOVERNANCE TOOL?

​Achieve Service Excellence

​Service Level Management

​Drive your organisation's service levels by becoming empowered with the knowledge and skills to:

  • ​Manage your contact center’s critical success factors
  • Meet and maintain service levels
  • Retrieve and correlate statistical data
  • Understand, analyse and implement Contact Centre Productivity measures​

​Have you chosen the ​right service level ​and are you allocating resources accordingly?

Not sure? Then answer these questions and decide for yourself.

Slide 1
ARE YOUR SERVICE LEVEL GOALS STILL RELEVANT?
Slide 2
ARE YOUR SERVICE LEVEL GOALS REALISTIC?
Slide 3
ARE YOU FOCUSING ON THE METRICS THAT MATTER MOST?
Slide 4
ARE YOU REMEMBERING TO FOCUS ON THE OUTLIERS AND NOT JUST THE NUMBERS?
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If you answered ​NO
to any​ one or more of these questions
​then this programme will put the above into perspective and help you to align your
service strategy with customer value.

What you will learn

​To enhance your provision of entry level service within the contact centre industry.

WE WILL ENABLE YOU TO:

​Obtain and evaluate project information to facilitate Contact Centre problem solving 

​Provide advice and support with regards to received information to facilitate Contact Centre problem solving

Today's Learners become Tomorrow's Leaders

Let us help you get there

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