Service level management
LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME
DO YOU WANT TO LEARN HOW TO USE YOUR ORGANISATIONS SERVICE LEVEL METRICS AS AN INVALUABLE GOVERNANCE TOOL?
Achieve Service Excellence
Service Level Management
Drive your organisation's service levels by becoming empowered with the knowledge and skills to:
- Manage your contact center’s critical success factors
- Meet and maintain service levels
- Retrieve and correlate statistical data
- Understand, analyse and implement Contact Centre Productivity measures
Have you chosen the right service level and are you allocating resources accordingly?
Not sure? Then answer these questions and decide for yourself.
If you answered NO
to any one or more of these questions
then this programme will put the above into perspective and help you to align your
service strategy with customer value.
What you will learn
To enhance your provision of entry level service within the contact centre industry.
WE WILL ENABLE YOU TO:
Obtain and evaluate project information to facilitate Contact Centre problem solving
Provide advice and support with regards to received information to facilitate Contact Centre problem solving
Today's Learners become Tomorrow's Leaders
Let us help you get there