Multichannel Contact Centre Quality Assurance Summit 2018
Presenter at the Multichannel Contact Centre Summit
A two-day summit held in Johannesburg hosted for various stakeholders of the Contact Centre industry. The aim of the summit to develop quality assurance approaches to optimize customer service, experience and satisfaction through multichannel contact centres. OMNI was approached to participate and speak on the topic of “Contact Centre Leadership Coaching”.
As leaders and HR professionals facilitating that change, it is imperative to adjust our leadership approach as our workplace, workspace and workforce, changes.
The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held in Johannesburg (2018)
Bringing together industry, business/government, transformation experts and past Top Empowerment winners to share insights, challenges and …