Multichannel Contact Centre Quality Assurance Summit 2018

Multichannel Contact Centre Quality Assurance Summit 2018

Presenter at the Multichannel Contact Centre Summit

A two-day summit held in Johannesburg hosted for various stakeholders of the Contact Centre industry. The aim of the summit to develop quality assurance approaches to optimize customer service, experience and satisfaction through multichannel contact centres. OMNI was approached to participate and speak on the topic of “Contact Centre Leadership Coaching”.

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