contact centre support
DO YOU WANT TO LEARN THE SKILLS REQUIRED TO BE A COMPELLING AND VITAL MEMBER WITHIN YOUR CONTACT CENTRE?
Thrive in a high-paced contact centre environment
Contact Centre Support
Start thriving today through this comprehensive qualification programme by developing the fundamental knowledge, skills and tools to:
- Identify Contact Centre customers and their needs
- Respond to customers with factual and accurate information
- Gather and process data specifically related to Contact Centers
- Operate as a team member in a diverse working environment
- Perform to the required standards and requirements
- Implement and articulate operational activities in a Contact Centre
Do you envision yourself to be the Face of your organisation? Would
you like to be known for being
calm under pressure?
Not sure? Then answer these questions and decide for yourself.
If you’ve answered a resounding yes
to any or all of the questions above
then embark on this journey and be empowered.
This qualification is intended to enhance your provision of entry level service within the Contact Centre Industry. It also serves as the entry qualification into Contact Centre Operations and Contact Centre Management.
What you will learn
There are four exit level outcomes for this qualification which are designed to enhance your provision of entry level contact centre service.
WE WILL ENABLE YOU TO:
Living the Contact Centre Culture
Operating in a Contact Centre
Performing in a Contact Centre
Serving in a Contact Centre
Today's Learners become Tomorrow's Leaders
Let us help you get there