Conflict Handling Workshop | Public Courses | Omni HR Consulting

Upcoming Dates: 04 Feb 2022 | 02 Jun 2022

Location: Cape Town | Midrand

Learning Solution Type: Workshop

Curriculum: Personal Development Programmes

What you will learn

At the end of this training workshop you will understand the impact and consequences of conflict, recognising your own personal reactions and developing effective methods of handling conflict with greater confidence and success.

course Details

Price and duration:  

 

2022 Price: R2 750


Duration: 1 Day

















Learning Outcomes:  


- Understand and define conflict

- Build relationships during conflict situations

- Describe the cause and effects of conflict

- Identify types of conflict


- Understand and manage our emotions during conflict situations


- Identify your own conflict handling style


- Make use of other conflict handling styles in varying situations


- Understand the importance of communication when handling conflict


- Use ‘I feel’ statements when handling conflict


- Apply conflict handling techniques


- Handle challenging and unhappy customers

Methodology:  


- 1 Day interactive training workshop

- Experiential learning with a practical skills development and application component

- No assessment

- Unaccredited learning





Location:  


OMNI HEAD-OFFICE
1st Floor, Nolands House, River Park,
Liesbeek Parkway, Mowbray,
Cape Town
View in Google Maps

OMNI MIDRAND
Block Q, Park on 16th
789 16th Road, Randjiespark
Midrand
View in Google Maps

Price and duration:

  

2022 Price: R2 750


Duration: 1 Day

Learning Outcomes:

  

- Understand and define conflict

- Build relationships during conflict situations

- Describe the cause and effects of conflict

- Identify types of conflict


- Understand and manage our emotions during conflict situations


- Identify your own conflict handling style


- Make use of other conflict handling styles in varying situations


- Understand the importance of communication when handling conflict


- Use ‘I feel’ statements when handling conflict


- Apply conflict handling techniques


- Handle challenging and unhappy customers


Methodology:  


- 1 Day interactive training workshop

- Experiential learning with a practical skills development and application component

- No assessment

- Unaccredited learning

Location:  


OMNI HEAD-OFFICE
1st Floor, Nolands House River Park,
Liesbeek Parkway Mowbray,
Cape Town
View in Google Maps

OMNI MIDRAND
Block Q, Park on 16th
789 16th Road, Randjiespark
Midrand
View in Google Maps

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