Contact Centre Management National Diploma
Now Available online
Upcoming Dates: TBC
Location: Cape Town | Midrand

Author: Roshni Cornelius - Contact Centre Programme Manager - Omni HR Consulting
Opinion Piece - Contact Centre Management: A Scarce and Critical skill
Excerpt:
"Innovation and disruptions are constantly changing the goal post in the Contact Centre industry and keeping abreast with the skills needed, becomes a skill on its own. It is therefore important that Education and Training progress and transition as needed in an evolving environment."
What you will learn
This qualification empowers Contact Centre Managers to strategically lead their Contact Centre Operation into the future.
Through practical application we will enable you to:
- Develop and plan contact centre operations.
- Develop and maintain a client database.
- Manage areas of customer service impact and implement incentive strategies.
- Interpret statistical data and reports.
- Measure and monitor service levels and quality.
- Develop and maintain cohesive teams in a diverse working environment.
course Details
Price duration and Access Criteria:
2023 Price: R42 350 |
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Learning Outcomes: - Articulate the operations in either a commercial environment or an emergency environment. |
Methodology: Face to Face or Virtual Learning:
|
Location: ONLINE OMNI HEAD-OFFICE |
Price duration and Access Criteria:
2023 Price: R42 350 |
Learning Outcomes:
Face to Face or Virtual Learning:
|
Methodology:
|
Location: ONLINE OMNI HEAD-OFFICE |
Ready to start your journey?
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