0
LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME
RECOMMENDED DURATION:
5 DAYS
TOTAL CREDITS:
31
Unit Standard:
5 Unit Standards
Become more effective and efficient in the workplace by adding the necessary communication techniques and skills that will enable you to:
Do you want to be able to influence a customer to do business with your organisation through your great communication skills?
DO YOU WANT TO MAKE YOUR JOB MORE INTERESTING AND REWARDING?
DO YOU WANT YOUR CUSTOMERS TO RESPOND POSITIVELY TO YOUR PROFESSIONAL APPROACH?
IF YOU ANSWERED YES
To any one or more of these questions then Communication Intelligence is your gateway to optimum communication and success.
The primary aim of this programme is to develop your communication skills, for incoming and outgoing customer communication, so that they meet both the organisation specific and industry requirements with special emphasis on telephonic communication.
Employ effective telephone etiquette
Answer and process incoming calls according to organisational standards
Process outgoing calls in accordance with organisational requirements
Demonstrate and apply knowledge of communication process theory
Let us help you get there