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QUALIFICATION TYPE:
NATIONAL CERTIFICATE
NQF LEVEL:
LEVEL 3
RECOMMENDED DURATION:
9-12 MONTHS
TOTAL CREDITS:
125/126 Credits
SAQA ID:
# 93997/LP 80566
By equipping yourself with the underpinning knowledge and skills in the areas below, you will optimise your performance in the Contact Centre and be working towards exceeding both your personal and organisation objectives:
Did you know that the way an organisation conducts itself can build or destroy its reputation?
DO YOU REALISE THAT YOUR TEAM HAS A CRITICAL MESSAGE THAT NEEDS TO BE COMMUNICATE TO YOUR CUSTOMERS?
DO YOU UNDERSTAND THE IMPORTANCE OF CONDUCTING YOURSELF IN A WAY THAT BUILDS A HEALTHY BRAND?
DO YOU UNDERSTAND HOW KNOWING YOUR ORGANISATION MARKET WILL EMPOWER THE ORGANISATION?
DO YOU RECOGNISE HOW INTELLIGENT DECISIONS AROUND CUSTOMER INTERACTIONS CREATE VALUE FOR THE THEM?
DO YOU KNOW THAT CUSTOMER SATISFACTION DIRECTLY IMPACTS THE FINANCIAL SUCCESS OF YOUR ORGANISATION?
Still not sure?
Then learn more about how these concepts can empower you and your organisation by joining us for this qualification where we will help you on your journey to success!
This qualification introduces you to the Contact Centre and/or Business Process Outsourcing operations. It will equip you with the underpinning knowledge and skills to be able to handle both inbound and outbound interactions within different types of operations of Contact Centre and/or Business Process Outsourcing.
Team Intelligence (Core)
Communication Intelligence (Core)
Processing Intelligence (Core)
Debt Collection Intelligence (Core)
Let us help you get there