NC: Contact Centre Support

QUALIFICATION TYPE:
NATIONAL CERTIFICATE | NQF LEVEL 2

RECOMMENDED DURATION:
9 – 12 MONTHS

TOTAL CREDITS:
128

DO YOU WANT TO LEARN THE SKILLS REQUIRED TO BE A COMPELLING AND VITAL MEMBER WITHIN YOUR CONTACT CENTRE?
Send us a mail and we will get back to you.

Thrive in a high-paced contact centre environment

Start thriving today through this comprehensive qualification programme by developing the fundamental knowledge, skills and tools to:

Do you envision yourself to be the Face of your organisation? Would you like to be known for being calm under pressure?

DO YOU WANT TO FEEL MOTIVATED?

DO YOU WANT TO HAVE THE NECESSARY SKILLS AND ATTRIBUTES TO ADD VALUE TO YOUR ORGANISATION?

ARE YOU ENTHUSIASTIC ABOUT SERVICING CUSTOMERS, BUT EXHAUSTED BY BAD CUSTOMER EXPERIENCES?

IF YOU’VE ANSWERED A RESOUNDING YES
to any or all of the questions above, then embark on this journey and be empowered.

There are four exit level outcomes for this qualification which are designed to enhance your provision of entry level contact centre service.

Living the Contact Centre Culture

Operating in a Contact Centre

Performing in a Contact Centre

Serving in a Contact Centre

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Let us help you get there

Purpose-driven
Development