Conflict Management

LEARNING RESOURCE:
LEARNING GUIDE

RECOMMENDED DURATION:
1 DAY

DO YOU FIND YOURSELF HAVING TO DEAL WITH AND MANAGE CONFLICT ON A REGULAR BASIS? IS CONFLICT AFFECTING PRODUCTIVITY?

CONSTRUCTIVE CHANGE

Through managing conflicts effectively

Conflict is not always negative, it can be healthy and lead to growth. Conflict management helps you to view conflict or change in a positive light – a way of making things better – and allows creative thinking to thrive. You will learn to do this through identifying your conflict-resolution style, as well as:

Finding compromise
Developing creative-thinking and problem-solving skills
Identifying real (rather than perceived) threats
Active listening and questioning skills
Ways to deal with difficult people.

WHY STUDY CONFLICT?

Because if we don’t, then we will be forced to repeat the damaging patterns we see on the job or at home. If you still aren’t sure that you need to study Conflict Management, ask yourself this… Would you like to

SEE CONFLICTS COMING?

LEARN PRODUCTIVE RESPONSES TO CONFLICT?

GET MORE COOPERATION FROM EMPLOYEES OR COLLEAGUES?

HELP OTHERS RESOLVE THEIR DISPUTES WITH ONE ANOTHER?

STOP INTERPERSONAL CONFLICTS FROM SPREADING TO OTHER DEPARTMENTS?

CONFLICT RESOLUTION COULD BE AB OPPORTUNITY FOR CONSTRUCTIVE CHANGE.
BY LEARNING HOW TO RESOLVE CONFLICTS IN A PROFESSIONAL, RESPECTFUL MANNER, THE EMPLOYEES INVOLVED ARE OFTEN ABLE TO STRENGTHEN THEIR RELATIONSHIPS AND IMPROVE TEAMWORK INSTEAD.

What you will Learn

As a manager, supervisor or team leader, part of your role is spent managing or mediating conflict situations. This training workshop has been designed to help and equip you with the skills to manage conflict in a positive way.

Understanding conflict

Understand your role in conflict and how to manage yourself

Use techniques to manage individual and team conflict

Use tips for dealing with difficult people

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Purpose-driven
Development

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