0
LEARNING RESOURCES:
LEARNER GUIDE
RECOMMENDED DURATION:
2-3 DAYS
Collecting debt can be hard when using inadequate techniques, that’s why this workshop focuses on enabling and equipping you with the knowledge and tools you need to be successful, such as:
Are you passionate about learning more and mastering the art of debt recovery?
DO YOU WANT TO LEARN HOW TO EFFECTIVELY NEGOTIATE PAYMENT TERMS AND RECOVERY OF DEBT?
ARE YOU DESPERATE TO LEARN NEW WAYS TO AVOID CONFRONTATIONS?
ARE YOU SERIOUS ABOUT BEING PROFESSIONAL?
ARE YOU FINDING IT CHALLENGING TO BE ASSERTIVE YET TACTFUL?
If you answered yes
to any one or more of these questions
then this Debt Collections workshop is your salvation and pathway to success.
This training workshop will equip you with the required skills to recover debt within a Contact Centre environment.
The WHAT of Credit Management
Roles and responsibilities of Credit Management
Define credit/role in the organisation
Fundamentals of Credit assessment
Let us help you get there
