Negotiation Skills

LEARNING RESOURCE:
LEARNER GUIDE

RECOMMENDED DURATION:
2 DAYS

DO YOU NEED TO NEGOTIATE WITH CUSTOMERS, STAFF OR MANAGEMENT ON A REGULAR BASIS? WHAT ABOUT WITH YOUR SPOUSE OR KIDS?

THE SCIENCE OF LEARNING WHAT WORKS AND WHAT DOESN'T

The art of putting this into practice

Being a good negotiator allows you to build, maintain, and improve relationships, with those around you. It also adds to the organisation’s bottom line. Negotiation should be approached not as a competition, but as a compromise in which everyone leaves satisfied. In learning negotiation you develop 4 key skills:

Principles – what you should and should not do
Practice – employing the principles
Feedback – did it work or didn’t it
Reflection -think about what to do next time

WHAT ARE SOME OF THE IMPORTANT NEGOTIATION SKILLS AND DO I HAVE THEM?

People negotiate every day. At work you may negotiate with employees about their salaries or holiday schedules, at home, over who has control of the remote. To be a successful negotiator you need:

CONFIDENCE: A GOOD NEGOTIATOR WON’T ALLOW THEMSELVES TO BE INTIMIDATED.

TO KNOW WHEN TO WALK AWAY AND BE WILLING TO DO SO.

BE OPEN, FAIR AND HONEST IN YOUR DEALINGS.

HAVE EXCELLENT PEOPLE SKILLS (IT’S NOT WHAT YOU SAY, IT’S HOW YOU SAY IT).

TO WANT TO BE SUCCESSFUL AND BUILD RESPECT.

TO BE EFFICIENT AND NOT SPEND TIME BARGAINING FOR SOMETHING THAT COULD BE SOLVED IN NO TIME AT ALL.

HISTORY IS FULL FAILED NEGOTIATIONS, BUT YOU CAN LEARN HOW TO MAKE YOURS SUCCESSFUL. GOOD NEGOTIATION HELPS YOU BUILD BETTER RELATIONSHIPS, DELIVER LASTING QUALITY SOLUTIONS, AND HELPS YOU AVOID FUTURE PROBLEMS AND CONFLICTS.

What you will Learn

Understand and practice using the techniques of negotiation skills, including the philosophy, planning and preparation, understanding limits and tactics, structuring a negotiation and negotiating behaviors, so that you are enabled to negotiate with greater confidence, skill and success.

Identify between the various kinds/purposes of negotiation

Develop a sound grasp of the win-win philosophy in negotiations

Learn and apply the four steps of Preparation Plan to practical examples

Execute strategy planning in a negotiation

Trigger goes here

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Purpose-driven
Development

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