Workforce Management

LEARNING RESOURCES:
LEARNER GUIDE

RECOMMENDED DURATION:
2 DAYS

WOULD YOU LIKE TO IMPROVE OVERALL CONTACT CENTRE EFFICIENCY ON A DAY-TO-DAY AND HOUR-TO-HOUR BASIS?

Get more out of your workforce with effective management

Does your contact centre need more focus in
getting the most out of call agents?

HAS SHRINKAGE BECOME AN ISSUE?

WOULD YOU LIKE TO MAINTAIN SERVICE LEVELS THROUGH EFFICIENT STAFF SCHEDULING?

ARE YOU TIRED OF NON-ADHERENCE TO SCHEDULES WITHOUT A SENSE OF IMPACT ON THE NUMBERS?

WOULD YOU LIKE TO AVAIL INFORMATION FOR MANAGEMENT DECISIONING ON OVERALL PERFORMANCE?

If you answered yes
to any one or more of these questions
then join us for the Workforce Management workshop and help your workforce thrive

This training workshop will equip you with the necessary skills to manage the workforce requirements of a Contact Centre.

Define workforce management and understand the impact of poor workforce management

Understand and apply the basic scheduling principles

Know how to balance Contact Centre and agent needs

Apply the basic steps of workforce management

Get the full catalogue

Let us help you get there

Purpose-driven
Development