LP: Operating in a Contact Centre | Omni HR Consulting
​LP

​Operating in a Contact Centre

​LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME​

RECOMMENDED DURATION:
​4 D​AYS

TOTAL CREDITS:
​32

Unit Standard:
​3
Unit Standards

​WOULD YOU LIKE TO ENHANCE YOUR COMMUNICATION SKILLS AND PREPARE YOURSELF FOR A CHALLENGING AND REWARDING CAREER IN THE CONTACT CENTRE INDUSTRY?

​High Performance Matters

​Operating in a Contact Centre

​Be prepared for the ever increasing, fast paced contact centre environment and become enabled to confidently:

  • ​Collect and record information from Customers
  • ​Apply inbound and outbound operations 
  • Input data into appropriate computer packages within a contact centre
  • Understand your role in contact centre problem solving

​Would you like to transition from average performance to great performance in your contact centre?

Not sure? Then answer these questions and decide for yourself.

Slide 1
ARE YOU INTERESTED IN TECHNOLOGY AND LOVE TO TALK TO PEOPLE?
Slide 2
DO YOU SEEK OPPORTUNITIES TO HELP OTHERS TO FIND SOLUTIONS TO THEIR NEEDS?
Slide 3
DO YOU WANT TO SET YOURSELF UP FOR SUCCESS IN AN ENVIRONMENT WHERE TECHNOLOGY IS EVER CHANGING?
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If you answered yes
​to any or all of the above questions
then take the step to invest in developing your skills

What you will learn

​To enhance your provision of entry level service within the contact centre industry.

WE WILL ENABLE YOU TO:

Demonstrate and apply knowledge of computer packages within a Contact Centre

Input and verify data on company specific packages within a Contact Centre

Identify and respond to customer needs in a Contact Centre

​Place calls to customers

Today's Learners become Tomorrow's Leaders

Let us help you get there

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