Business & Leadership Academy Terms and Conditions

1. SERVICE PROVIDER:

1.1 The programme will be delivered by Omni HR Consulting (Pty) Ltd, hereafter referred to as Omni.

2. CONFIRMATION OF BOOKINGS:

2.1 Once a registration form has been validated by Omni, welcome emails are distributed to candidates to guide them through the process of their learning journey.
 
2.2 Candidate access emails are sent from our Virtual Learning Environment (OmniStack), 7 business days prior to the commencement of their programme, with the applicable login information.

2.3 Candidates will receive an email from their programme lead/facilitator by way of introduction to define the programme orientation requirements, 5 business days before the start of the programme.

3. PRICING / PAYMENT TERMS:

3.1 South Africa - programme fee quoted excludes Value-Added Tax and will be indicated on the Quote and/or the Tax Invoice issued. 

3.2 Non-SA / International - Taxes are inclusive in pricing quoted based on the exchange rate at the time of our quote being issued. 

3.3 Upon enrolment, a non-refundable registration fee will be payable, equating to 50% of the total programme cost.

3.4 Omni does not provide financial aid to individual candidates who intend on enrolling on programmes in their personal capacity. A payment plan may be considered (in exceptional cases) upon recommendation by a Client Relationship Manager and is subject to an acknowledgement of the payment plan being submitted by the individual candidate, and associated registration fee paid. 

3.5 Where payment plans are in place, individual candidates are responsible to honour the terms of the arrangement and failure to do so may result in workplace assignments (evidence) not being assessed according to the training and assessment plan, which further may impact the candidates’ learning journey, continuation and/or deregistration against the enrolled programme. 

3.6 Business Service Level Agreements with tranche payments may be considered in consultation with a Client Relationship Manager for the balance of the 50% owing. 

3.7 The remaining 50% is due 10 business days prior to the start date unless a payment plan for individuals is approved and/or a business service level agreement is in place. 

3.8 Payment terms of 30-days, from date of invoice, with a valid purchase order (where applicable).

4. RE-SCHEDULING OF PROGRAMMES:

4.1 A request to reschedule a programme should be submitted to Omni, in writing at least 11 business days before the commencement of the programme, and only one deferment will be allowed. 

4.2 Omni cannot be held responsible should a candidate be at a misaligned level in respect of the programme. Should a candidate appear to be struggling through the learning process or feel ill-equipped to proceed with the programme, this should be escalated to the programme lead who in turn will get in touch with the candidates’ organisation to ascertain a suitable support intervention.

5. CANCELLATION OF PROGRAMMES RELATED TO THE BALANCE DUE AFTER DEPOSIT AMOUNT/
REFUNDS / CHARGES APPLIED TO ACCOUNT BALANCE:

5.1 All cancellations / refunds are to be received by Omni in writing.

5.2 Refunds are only relevant to the 2nd 50% payment. 

5.3 Candidates not arriving for a programme and have not processed a deferment within the timelines, will forfeit the 50% registration fee. 

5.4 Under exceptional circumstances, refunds of any money must be applied for in writing and approved on merit by the sole discretion of our Academic Team.

5.5 For international candidates, programme cancellations or refunds will be processed based on the exchange rate at the time applicable at the time of quote/invoice.

6. CANDIDATE RESPONSIBILITIES:

6.1 Omni reserves the right to exclude candidates from attending a programme due to disorderly virtual conduct, relating to but not limited to: offensive, discriminatory language and/or behaviour.

6.2 Should candidates experience or witness disorderly or unethical conduct, candidates to make the facilitator/programme manager aware of any such incidents either verbally or in writing, within 48 hours of said incident. Failure to provide feedback within this timeframe will not enable Omni to take corrective action and restricts our ability to address customer service expectations.

7. HOUSE-KEEPING RULES:

7.1 All programmes will be held virtually (unless otherwise stated) and scheduled based on the South African Standard Time (SAST) zone.

7.2 All training programmes will have clearly communicated start/end times sent to candidates by their programme lead/facilitator. 

7.3 Distractions (such as mobile phones, co-worker, family, pets, etc.) to be kept to a minimum during the training intervention, to ensure maximum benefit is received by all candidates. 

7.4 Mobile phones are to be switched off/ silenced during training unless permission is received beforehand from the facilitator (in exceptional cases) to allow a mobile phone disruption.  

7.5 Materials provided to candidates during training are subject to copyright laws and as such under no circumstance may be copied or distributed without the express written consent of the copyright holder or author.

8. CONFIDENTIALITY:

8.1 The relationship between Omni, its customers and candidates will be held in the strictest confidence.

8.2 All information (personal and company) obtained during our working relationship will be protected as far as reasonably possible and will not be disclosed to third parties in alignment with POPIA and GDPR laws.

9. DECLARATION:

9.1 By accepting the Business & Leadership Academy Terms and Conditions you declare that:

9.1.1 The information furnished by you during your transaction with Omni is true and correct.

9.1.2 You are responsible for maintaining and updating your personal details/profile and will notify Omni of any resultant changes.

9.1.3 You accept, agree, and understand that Omni HR Consulting may keep and process data and documents in electronic format, including data supplied by you during your transaction with Omni, ultimately governed by POPIA and GDPR laws.

Date of Last Amendment: 13 February 2023