Serving in a contact centre
LEARNING SOLUTION TYPE:
ACCREDITED LEARNING PROGRAMME
DO YOU WANT TO LEARN HOW TO DELIVER TOP-NOTCH CUSTOMER CARE THAT WILL KEEP YOUR CUSTOMERS ENGAGED AND COMING BACK FOR MORE?
The customer’s perception is your reality
Serving in a Contact Centre Culture
Build a solid base of loyal customers by delivering top notch customer care with the tools and techniques covered by these critical areas:
- Identifying customers and their needs
- Responding to customers with factual and accurate information
- Delivering on performance standards
- Developing problem solving skills
Do you want to be a part of a successful contact centrE organisation? Do you want to be the reason for that success?
Not sure? Then answer these questions and decide for yourself.
If you answered yes
to any of the above questions,
then contact us today and learn how you can serve excellently.
What you will learn
To enhance your provision of entry level service within the contact centre industry.
WE WILL ENABLE YOU TO:
Obtain and evaluate project information to facilitate Contact Centre problem solving
Provide advice and support with regards to received information to facilitate Contact Centre problem solving
Retrieve calls from customers
Input subject information from customers in accordance with specific Contact Centre requirements
Today's Learners become Tomorrow's Leaders
Let us help you get there