Price and duration:

2022 Price: R6 770

Duration: 4 Days

Learning Outcomes:  

- Explain the role and purpose of a team and team leader.

- Contract performance objectives with team members.

- Implement, monitor, evaluate, record and report team performance.

- Explain the concept of budgeting and the elements.

- Control actual expenses against budget.

- Identify internal and external customers.

- Explain, measure and monitor customer service standards.

- Recommend corrective action.

- Describe types of records used to manage teams.

Methodology:  

Face to Face or Virtual Learning:

- This is an accredited learning programme.

- It is run over a period of 4 days.

- Learners will undergo a formative and summative assessment.