Contact Centre Development Programmes
QUALIFICATIONS

ND_yellowND: Contact Centre Management

SAQA ID number: ID 21792
NQF Level: 5
RPL Option: YES
Articulation Options: NO

CCD_25ND: Contact Centre Business Process Outsourcing

SAQA ID number: ID 80566
NQF Level: 3
RPL Option: YES
Articulation Options: ID 71489: Contact Centre Operations

FETC: Contact Centre Operations

SAQA ID number: ID 71489
NQF Level: 4
RPL Option: YES
Articulation Options: ID 21792: Contact Centre Management

CCD_01ND: Contact Centre Support

SAQA ID number: ID 71490
NQF Level: 2
RPL Option: YES
Articulation Options: ID 80566: Contact Centre Business Process Outsourcing

LEARNING PROGRAMMES

Customer Experience Management

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71489: Contact Centre Operations

Service Level Management

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71489: Contact Centre Operations

Team Intelligence

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 80566: Contact Centre and Business Process Outsourcing

Processing Intelligence

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 80566: Contact Centre and Business Process Outsourcing

Business Conduct Intelligence

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 80566: Contact Centre and Business Process Outsourcing

Operating in a Contact Centre

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71490: Contact Centre Support

Serving in a Contact Centre

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71490: Contact Centre Support

Managing Contact Centre Sales

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71489: Contact Centre Operations

Coaching and Performance Management

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71489: Contact Centre Operations

Communication Intelligence

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 80566: Contact Centre and Business Process Outsourcing

Debt Collection Intelligence

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 80566: Contact Centre and Business Process Outsourcing

Living the Contact Centre Culture

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71490: Contact Centre Support

Performing in a Contact Centre

Learning Solution Type: Learning Programme (LP)
SETA Accredited:
YES
RPL Option:
YES
Articulation Options:
ID 71490: Contact Centre Support

WORKSHOPS

Workforce Management

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
N/A

Telesales – Securing the Appointment

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
LPs: Managing Contact Centre Sales and Operating in a Contact Centre

Integrating Quality and Performance Management in Contact Centres

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
N/A

Quality Management in Contact Centres

Learning Solution Type: Training Workshop (TW)
SETA Accredited: NO
RPL Option: N/A
Articulation Options: LPs: Service Level Management and Coaching and Performance Management

Debt Collection

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
LP: Debt Collection Intelligence

Call Calibration

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option: N/A
Articulation Options:
LPs: Service Level Management and Coaching and Performance Management

Telephone Etiquette

Learning Solution Type: Training Workshop (TW)
SETA Accredited:
NO
RPL Option:
N/A
Articulation Options:
LPs: Communication Intelligence and Operating in a Contact Centre