Dec 20, 2018 - Omni HR Consulting
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Conference: Knowledge Resources – Call Centre Seminar

Call Centre Conference 2018

Conference: Knowledge Resources – Call Centre Seminar

The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held on the 15 February 2018 in Johannesburg. As industry experts to the contact centre environment from a training and skills development perspective, we opted to discuss the development of Artificial Intelligence and our research relating to the skills requirements of the future workforce.

Presentation conducted by Lize Moldenhauer

Content available:

Slides from the panel discussion on the topic: Workforce 2030
Download Pdf: Opinion-Piece

Call Centre Conference 2018

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The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held in Johannesburg (2018)

The aim of the summit to develop quality assurance approaches to optimize customer service, experience and satisfaction through multichannel contact centres.

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