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Contact Centre Development Programmes make provision for accredited, Recognition of Prior Learning and workshop based options scoping from work readiness to senior management and executive consulting. Our wide variety of offerings address the skills development needs of contact centre agents including specialisations of sales, service, debt collections and campaigning to name a few. Developing team leaders and supervisors with leadership and management skills, expanding to specialised roles of Quality Assurance and Workforce Management. Omni’s business development consulting provides for engagement to address multiple people, business and skills development needs.
HAVE ANY QUESTIONS?
Send us a mail and we will get back to you.
Embark on a journey of transformation and learn to navigate the dynamism of the Contact Centre Industry by leading your Contact Centre Operation into the future, despite Artificial Intelligence.
The essential training needed to help you meet and exceed your organisations objectives through high performance.
Get the tools and techniques you need to improve your customers’ experiences and benefit from loyal customers and greater revenue.
Be empowered with sales techniques to achieve your sales targets efficiently, by successfully co-ordinating people and resources.
Empower yourself with the knowledge and skills that will drive your organisation to comply with service levels as set out in the contact centre industry.
Proper performance management and coaching processes can improve agents performance and retention.
Optimise your performance and efficiency by equipping yourself with the underpinning knowledge and skills to handle both inbound and outbound interactions.
Learn the knowledge and skills to help you interact with others on your team and realise that together, as a team you can accomplish what you on your own cannot.
Develop communication skills and techniques that will benefit you in all aspects of your life and become enabled to form valuable and professional relationships in the workplace.
Optimise your efficiency when handling queries and requests from customers by getting the essential skills and knowledge you need.
Empower yourself with the legislative knowledge and interpersonal skills to be effective in a credit management environment.
Become a valuable contributor to building the brand of your organisation by applying ethical conduct in the work place and having effective negotiation skills.
Get all the fundamental knowledge, skills and tools you need to thrive in a high-paced contact centre environment.
Empower yourself with the knowledge and skills that enables you to communicate and build relationships to support your contact centre principles, values and concepts.
A comprehensive programme providing the knowledge and skills to function as a high performing operator within a contact centre environment.
The essential training you need to understand performance standards and how to meet and exceed them.
Get the tools and techniques to help your organisation build a solid base of loyal customers and boost your personal and business brand.
LET US HELP YOU
“Don’t let it be too late too soon…”
I really had a great time in these 4 weeks. I learnt a lot of information and knowledge in a short period of time
Sithembile Dantile
/ NC: Contact Centre & Business Process Outsourcing Learner
I have learnt a lot; the training was fun& exciting. Got the opportunity to get to know my team better, Thank you !!
Cleo Taymor Williams
/ LP: Coaching and Performance Management Learner
Thank you so much Omni for the best facilitator and the environment met my expectations
Kim Swartz
/ NC: Contact Centre & Business Process Outsourcing Learner
These learning offerings make provision for accredited, Recognition of Prior Learning and workshop based solutions. Individuals who have the desire to grow and be developed as leaders and managers have the opportunity to engage in learning at various levels, from junior management, through to middle, senior and executive management training, development and performance coaching. Our experience and customisation of these solutions stretch across varied sectors and industries.
HAVE ANY QUESTIONS?
Send us a mail and we will get back to you.
Applying the 4 functions of management towards the achievement of organisational goals
Equipping you with the skills to plan, organise, lead and control the operations of a retail or wholesale environment.
Plan SMARTer and stop working harder by developing the essential knowledge and skills for effective planning.
Organising as a Management function is key to achieving plans and outcomes to meet your strategic objectives.
Leading is influencing and inspiring people towards maximum performance and outputs.
Controlling is the management function in which resources are managed and performance is monitored in the implementation of strategic objectives.
This learning programme will enable you to demonstrate understanding and skill in the management function of controlling resources and monitoring performance to ensure compliance to a plan
LET US HELP YOU
“Don’t let it be too late too soon…”
The few days we spend here learning is something I enjoy and Omni’s well-trained facilitators give us easy ways to learn and better understanding on everything
Neil Coert
/ NC: Management Learner
In Learning Programme 3, I came to understand the type of person I am. How to deal with the knowledge that I have gained. I will surely use it in the workplace.
Samantha Albertyn
/NC: Management Learner
I have learnt a lot about managing staff and my branch. Things that I never knew. I have also learnt to improve myself. Thank you
Eleanor Phillips
/ NC: Management Learner
These accredited solutions make provision for both full and Recognition of Prior learning solutions for ETD practitioners wishing to gain formal learning within the Education, Training and Development sector. Learners can be exposed to various skills development opportunities in order to further their career paths from entry level to advanced, including specialised streams in design and development, facilitation, assessment and moderation, coaching and skills development consulting.
HAVE ANY QUESTIONS?
Send us a mail and we will get back to you.
Broaden your exposure to the ETD cycle - fosters theoretical understanding, practical application and reflection for continuous improvement in ETD practices.
Broaden your exposure to the ETD cycle - fosters theoretical understanding, practical application and reflection for continuous improvement in ETD practices.
Occupationally directed training can improve business efficiency and effectivity.
Equipping you with the tools you need to become a competent and compliant formal assessor.
Design and develop consistent, credible, reliable, fair and unbiased assessments of learning outcomes.
Develop the foundational knowledge and skills required to coach and mentor learners to effectively apply and develop their learning in the workplace context.
Enhance your ETD stack by learning how to effectively design and develop learning solutions.
Develop the required skills and understanding to conduct effective moderation of outcomes-based assessments.
Discover and explore how to successfully plan, facilitate and evaluate the effectiveness of learning in the workplace with our action learning approach.
Learn how to Initiate and implement Skills Development Practices in your organisation.
An introductory workshop to help individuals understand SAQA jargon aligned to the NQF landscape and outcomes-based assessments.
LET US HELP YOU
“Don’t let it be too late too soon…”
Awesome assessors workshop that was completed by Ghawa. I love the way you guys do things.
Justin Davel
/ LP: Assessor Learner
The learning programme was good and there is a lot I learnt from all of it. There are many things I discovered about myself. The learning facilitator was great and made the sessions fun
Maboleba Mosia
/ NC: Contact Centre & Business Process Outsourcing Learner
I have learnt a lot about managing staff and my branch. Things that I never knew. I have also learnt to improve myself. Thank you
Eleanor Phillips
/ NC: Management Learner
Business administration remains one of the key areas for individuals wanting to gain experience and exposure to enter the world of work. Our entry level qualification is an accredited solution primarily aimed at unemployed youth who wish to gain the knowledge and skills attributed to operating within a professional office environment.
HAVE ANY QUESTIONS?
Send us a mail and we will get back to you.
Improve your work performance and provide excellent service in any administrative function with these essential skills.
The essential training you need to optimise effectivity in your organisation,
Plan SMARTer and stop working harder by developing the essential knowledge and skills for effective planning.
Organising as a Management function is key to achieving plans and outcomes to meet your strategic objectives.
Leading is influencing and inspiring people towards maximum performance and outputs.
Controlling is the management function in which resources are managed and performance is monitored in the implementation of Strategic Objectives.
Providing you with the basic knowledge and skills to manage the day-to-day operations of any business.
LET US HELP YOU
“Don’t let it be too late too soon…”
The few days we spend here learning is something I enjoy and Omni’s well-trained facilitators give us easy ways to learn and better understanding on everything.
Neil Coert
/ NC: Business Administration Services Learner
I appreciate everything that I have learnt over the past 7 months.
Riyaadh Ismai
/NC: Business Administration Services Learner
I enjoyed the programme, it taught me, lots of new things. I have a lot of awareness now.
Ruth Pretorius
/ NC: Management Learner
Here you will ​find the answers to the most frequently asked questions about our training solutions. If the answer your looking for isn't ​here please feel free to contact us.
Yes. The candidate’s disability has to be specified on the registration form. In consultation with the
candidate, the registrar/advisor will determine how best Omni can support the candidate for the
enrolled programme.
At Omni, we follow a consultative approach. As an individual or organisation you have the opportunity to engage either telephonically or face-to-face with us to determine the best possible learning solution for you! Our many offerings can be tailored to suit your personal/organisational needs.
OMNI has a national footprint. We have managed various projects and delivered learning solutions
across geographical boundaries. Our head office is in Cape Town and all client engagements and
projects are operationalised from our head office.
This notice serves to inform all students registered to study with Omni HR Consulting (Pty) Ltd, that in terms of the Continuous Education and Training Colleges Act, 2006 (Act No. 16 of 2006) (hereinafter referred to as “the Act”) and the Regulations for the Registration of Private Further Education and Training Colleges, 2007 (herein referred to as “the regulations”) Omni HR Consulting (Pty) Ltd is a registered Private College registered with Department of Higher Education and Training (DHET).
Omni HR Consulting (Pty) Ltd holds accreditation as a private Skills Development Provider and assessment centre with the following Quality Assurance Bodies:
Should you have any questions regarding our accreditation, please feel free to contact Jasmine
Sultan, ETQA Manager, on (021) 685 9160.
Our costs vary depending on the type of learning solution and qualification you wish to enrol in. For
further details:
Learning programmes and skills programmes refer to predetermined units of learning (building
blocks) with an institutionally determined credit value and duration, and consists of modules of
learning. When completed it constitutes credits towards a qualification registered on the National
Qualifications Framework.
The unit of learning can be equal to an Exit Level Outcome(s); a stand-alone unit standard or a group
of unit standards. OMNI’s design preference is to select and group unit standards that articulate to
the same NQF qualification.
A skills programme differs from a learning programme in that skills programmes are occupationally
based.
Qualifications prescribe the outcomes and assessment criteria of national unit standards that intend
to provide qualifying learners with applied competence and a basis for further learning.
A qualification consists of structured classroom based learning components and workplace practical
learning components. Assessment of learning will take place after/during class room based learning
(formative) and during the workplace practical (summative) components.
A learning solution that has a set of learning outcomes that is not aligned to SAQA Unit Standards and
will therefore not constitute credits towards a learning programme or qualification on the National
Qualification Framework. This is also commonly referred to as a non-credit bearing short course.
An Occupational Qualification is associated with a trade, occupation or profession. It results from work-based learning which consists of three components – knowledge, practical skills and work experience modules. The final assessment takes place in the form a national External Integrated Summative Assessment (EISA). This single national assessment ensures that the EISA is standardized, consistent and credible. In order to access the EISA, learners need to have met the requirements of the knowledge, practical and workplace experience modules.
The purpose of an occupational qualification is to qualify a person to practice an occupation, rather than in a field of learning. Occupational standards specify what a person should know and do in order to effectively carry out the functions of a particular job.
RPL (Recognition of prior learning) Programmes make it possible for you to either gain access to, or
earn credits towards, a learning programme, skills programme or full qualification based on previous
learning and experience gained through both formal and informal learning.
Our Public Courses platform allows for individuals to book a variety of accredited programmes and soft skills workshops on pre-defined dates to help you achieve your developmental success. As a business, you can secure individual bookings for your staff or enquire around creating customised training interventions with dates best suited to your organisational needs. These closed groups require a minimum of 10 delegates.
It refers to:
Yes. Omni has a CAT (Credit Accumulation and Transfer) Policy which allows credits to be
transferable, under the condition that the credits already obtained are aligned to the South African
Qualifications Authority (SAQA) and National Qualifications Framework (NQF).
Where applicable, you will require a valid Grade 12 certificate or equivalent certificate to gain
admission to OMNI’s qualifications.
Supporting documents that will be required to be submitted are:
Our costs vary depending on the type of learning solution and qualification you wish to enrol in. For
further details:
Outcomes based qualifications require you to gain evidence in an appropriate real-life setting
(normally a workplace) when completing assignments. Please note that Omni HR Consulting does
not place students in the appropriate workplace environment; you will be required to make your
own arrangements to satisfy the work integrated learning requirements of the qualification.
At Omni, we follow a consultative approach. As an individual or organisation you have the opportunity to engage either telephonically or face-to-face with us to determine the best possible learning solution for you! Our many offerings can be tailored to suit your personal/organisational needs.
Our Public Courses platform allows for individuals to book a variety of accredited programmes and soft skills workshops on pre-defined dates to help you achieve your developmental success. As a business, you can secure individual bookings for your staff or enquire around creating customised training interventions with dates best suited to your organisational needs. These closed groups require a minimum of 10 delegates.
Contact our Head-Office on (021) 685 9160 and speak to one of our friendly Customer Experience team members or email: [email protected].
If you have trained through your company, certificates are handed over to the Project Manager or
Human Resources Department
If you have trained as a private candidate, we will contact you directly.
Your Portfolio of Evidence will be moderated internally. Once this process has been completed we
will request the SETA to conduct External Moderation to verify your results.
You need to contact the relevant SETA to request a re-print
Once the SETA has completed External Moderation and issued their report, the SETA issues
certificates within 6 months.
Please send a message via OMNI’s website or any other social media platform and it will be directed
to the relevant department. You may also contact our head office in Cape Town and your query will
be directed accordingly.
Please send a message via OMNI’s website or any other social media platform and it will be directed
to the relevant department. You may also contact our head office in Cape Town and your query will
be directed accordingly.
WEBINAR | Now On-Demand | A defined digital transformation journey has seen us transition to an e-Learning platform, geared to deliver quality learning in a …
Missed our Virtual Open Day? Not to worry, catch up on one or all of our industry-related sessions geared towards purpose-driven development here.
VIRTUAL COFFEE CHATS | Now On-Demand | ​Join our panel as we discuss the principles and objectives of Skills Development (SD) in the context of the B-BBEE Act…
VIRTUAL COFFEE CHATS | Now On-Demand | Join us for insight into global trends around e-learning, working from home and balancing learning and your profession.
VIRTUAL COFFEE CHATS | Now On-Demand | Omni’s Financial & ETD Executives discuss why companies should invest in upskilling their employees even in a time of crisis.
VIRTUAL COFFEE CHATS | Now On-Demand | Join our experts, Alison Boruchowitz & Dorothy Fernandez to discuss the future of our people and how to prepare for…
WEBINAR | Now On-Demand | Join our experts, Ghawa Latib & Jasmine Sultan to discuss and challenge the impact on Outcomes-Based Education in a South African context
LIVE WEBINAR | 9 + 11 JUNE 2020 | How do we lead our people through a global unprecedented change when this is as new to us as it is to them? Join us as we unpack…
Listen to this 30min on-demand recording to hear some practical tips from Cassandra for young leaders in the world today.
A fire-side chat between the team at Omni HR Consulting who were instrumental during the launch of the organisations’ initiative called: Open-Source Training.
Omni has a very clearly defined Digital Transformation Strategy (DTS) that has seen us transition to an e-Learning platform that meets the SAQA, DHET and …
PODCAST COFFEE CHATS | Catch our Coffee Chat Series where we unpack relevant topics in our ecosystem with key experts in the industry.
We obtain the perspective of the Change Management Specialist at Omni HR Consulting to unpack the process that was deployed when implementing the …
We obtain the perspective of the Operations Executive at Omni HR Consulting to discuss exactly what Digital Transformation is, the adaptation and acceptance by …
We obtain the perspective of the IT Manager at Omni HR Consulting to discuss exactly what Digital Transformation is, the misconception of DTS being associated with …
A free, online platform featuring industry-related content across sectors. Aimed at stimulating critical thinking for middle to senior managers.
No cost sessions, aimed to engage you! Based on research, our sessions cover relevant topics linked to the 4IR and essential Workforce 2030 skills.
No cost sessions, aimed to engage you! Based on research, our sessions cover relevant topics linked to the 4IR and essential Workforce 2030 skills.
Missed our Virtual Open Day? Not to worry, catch up on one or all of our industry-related sessions geared towards purpose-driven development here.
VIRTUAL COFFEE CHATS | Join our Coffee Chat Series where we unpack relevant topics in our ecosystem with key experts in the industry.
VIRTUAL COFFEE CHATS | Now On-Demand | ​Join our panel as we discuss the principles and objectives of Skills Development (SD) in the context of the B-BBEE Act…
VIRTUAL COFFEE CHATS | Now On-Demand | Join us for insight into global trends around e-learning, working from home and balancing learning and your profession.
VIRTUAL COFFEE CHATS | Now On-Demand | Omni’s Financial & ETD Executives discuss why companies should invest in upskilling their employees even in a time of crisis.
VIRTUAL COFFEE CHATS | Now On-Demand | Join our experts, Alison Boruchowitz & Dorothy Fernandez to discuss the future of our people and how to prepare for…
WEBINAR | Now On-Demand | Join our experts, Ghawa Latib & Jasmine Sultan to discuss and challenge the impact on Outcomes-Based Education in a South African context
The OMNI feature in Issue 58 focusses on the fundamental frameworks that encapsulates what the organisation stands for, in addition to announcing …
Omni contributed to the handbook as an organisation who engages in Enterprise and Supplier Development, which forms part of our transformation agenda.
The approach and model discussed can be used as a vehicle to aid skills development and sustainability employment opportunities.
Published in the Skills Development supplement of the Sunday Times Newspaper in July 2018, Omni did a feature on Work-Integrated Learning and the …
Having discovered our motivation (“Why”), and laid out core principles (“How”), we finally turn to “What” we do and how it translates into business success.
Most companies and people know “how” they do what they do. A carpenter knows how to sand wood. Similarly, a company knows how it sells its product. The “How” …
Personally, I do not believe that the traditional approach to training and development will support long-term future sustainability for either the Skills…
Ultimately, there needs to be a symbiotic relationship between the employer and the employee that goes beyond the simplicity of profit-making. It is by addressing why…
In our current climate, specific to the restrictions brought about by COVID-19, it is valuable for many people to increase their own responsibility for driving learning…
Having to learn new things can often be a daunting task. In the workplace, employees often do not have the time to get to grips with new concepts and ideas in training …
Communication can be regarded as the lifeblood that connects human society. With the growing pace of communication, it is vital that if we want to be and…
Organisations need to figure out what digital transformation means for their business and what their goals are before they go throwing a bunch of new…
From a Change Management point of view, we are finding that the rate of change that we have been experiencing has been quite progressive, but but I think that within …
Operations Executive, Cindy Londt, discusses the realities of implementing Digital Transformation Strategies and the impact of COVID-19 on the DTS agenda.
As leaders and HR professionals facilitating that change, it is imperative to adjust our leadership approach as our workplace, workspace and workforce, changes.
The Call Centre Seminar is an annual event hosted by Knowledge Resources. Omni was offered a speaking opportunity at the event held in Johannesburg (2018)
The aim of the summit to develop quality assurance approaches to optimize customer service, experience and satisfaction through multichannel contact centres.
Bringing together industry, business/government, transformation experts and past Top Empowerment winners to share insights, challenges and …
Omni HR Consulting has decided to seek global certification with The CPD Services in the UK, benchmarking the organisation and its programmes against global standards.
After implementing Open-Source Training in 2021, Omni HR Consulting is shifting gears to bring to its community, nine sessions in 2022 starting at the end of March!
The value-alignment has seen Omni’s mission to be disruptive in education, expedited with the introduction of an e-Assessment and e-Portfolio, powered by P4P.
The WYE Trust’s main directive is to help solve the “societal problems” of education and employability of women and youth. The trust’s partnership with Omni assists…
In 2020, Omni undertook to proactively engage with the South African Council for Educators (SACE) to endorse its 2030 Disruptive Leadership Curriculum…
We are proud to announce our online and e-Learning accreditation extends to both the Services SETA and Wholesale and Retail SETA…
We are proud to announce, that Omni has received full accreditation with the Wholesale & Retail SETA for a number of programmes! The approval was received…
Omni HR Consulting’s Head of Operations, Cindy Londt, and Compliance and Risk Manager, Jasmine Sultan, discuss the way forward and how the company is adapting.
With the onset of the 4th Industrial Revolution (4IR) and the associated technological challenges that will fundamentally shape the way we live, work
In our desire to make a difference in the community, we realise this cannot be done alone or in isolation. OMNI has partnered with The Message Trust by funding the …
Omni HR Consulting has decided to seek global certification with The CPD Services in the UK, benchmarking the organisation and its programmes against global standards.
Watch this 30min on-demand recording to hear some practical tips from Cassandra for young leaders in the world today.
Listen to this 30min on-demand recording to hear some practical tips from Cassandra for young leaders in the world today.
A fire-side chat between the team at Omni HR Consulting who were instrumental during the launch of the organisations’ initiative called: Open-Source Training.
After implementing Open-Source Training in 2021, Omni HR Consulting is shifting gears to bring to its community, nine sessions in 2022 starting at the end of March!
The value-alignment has seen Omni’s mission to be disruptive in education, expedited with the introduction of an e-Assessment and e-Portfolio, powered by P4P.
No cost sessions, aimed to engage you! Based on research, our sessions cover relevant topics linked to the 4IR and essential Workforce 2030 skills.
WEBINAR | Now On-Demand | A defined digital transformation journey has seen us transition to an e-Learning platform, geared to deliver quality learning in a …
Omni has a very clearly defined Digital Transformation Strategy (DTS) that has seen us transition to an e-Learning platform that meets the SAQA, DHET and …
The WYE Trust’s main directive is to help solve the “societal problems” of education and employability of women and youth. The trust’s partnership with Omni assists…
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Omni HR Consulting provides business and people development solutions through training and consulting services. Our primary focus is to provide our customers both innovative, relevant and industry-related training and development solutions which will meet their skills development needs. Our credibility is based on the fact that we operate within the framework of the Sector Education and Training Authority (SETA) landscape.
Omni is a Registered and Accredited training provider and assessment centre with the following quality assurance bodies:
Another key focus for Omni relates to our consulting services, which is based on understanding our customer’s business and their key drivers. In consultation with our customers we can craft a solution to address performance gaps based on our unique value proposition:
Omni is a Level 2 Broad-Based Black Economic Empowerment organisation, therefore engaging with us either on our training and development solutions or consulting services, our clients can recognise 125% of their skills development spends in terms of BB-BEE.
Omni was founded in 2009 with a clear directive to provide business and people development solutions by means of various training and consulting services. Our intent is simple; to remain a market leader through developing our strengths and achievements without compromising the principles that our business has been built on.
Omni’s underlying philosophy to continuous success is that we are driven by the relationships we have with our customers, learners, suppliers and employees (“our people”). Our commitment to “our people” knows few boundaries and you will find the Omni team to be trustworthy, reliable and that we conduct ourselves in a manner that reflects the professionalism of our Omni Brand.
We are looking at the future with optimism, and we are ready to create the best possible opportunities through our exceptional people, our high quality standards and our excellent customer relations. We hold dear the future hopes and aspirations of the people who have been entrusted to us, their business and organisational development needs.
Corporate Social Responsibility (CSR) is a strategic business function and forms part of OMNI’s transformation agenda. The “heart” of our business is to make a difference in the communities which we serve. We are committed to the empowerment, development, uplifting and growth of our people, which comprises of our employees, suppliers, customers and the local community.